0345 123 2372 / email@example.com
Our helpline is available 10am-13pm on Tuesdays and Thursdays every week during school term time.
How to contact us:
Number: 0345 123 2372
Post: 6 Market Road, London, N7 9PW
- Leave a telephone message anytime and we will get back to you. If your enquiry is urgent you can call the office during working hours (9.30-5.00) on 0345 120 3713.
- You can also have a look at our frequently asked questions section or our information sheets.
- If you are between 16-25 years old and would like guidance on any issues as you move into adulthood and become more independent please contact our transitions adviser on 0345 120 3713 or firstname.lastname@example.org
- You may also wish to join our Facebook group, a safe place to have a chat and a lot of support from people who understand.
If you think you or someone else might need more urgent help, you can contact the Samaritans who are available 24 hours on 116 123 or email email@example.com
What you can expect from us
- The helpline is a confidential service providing ‘information, advice and guidance’ (IAG) and emotional support on all aspects of hemiplegia.
- It's run by family and school advisers who are trained professionals with personal experience of hemiplegia.
- It's available to anybody with a query about hemiplegia - from people with hemiplegia or their families to the professionals working with them (physios, OTs, education professionals, etc).
- Our aim is to provide a friendly and professional service and emotional support on all aspects of hemiplegia including education, benefits such as DLA/PIP as well as mobility, behavioural and emotional effects, etc.
- Our family and school advisers are trained to listen carefully and help you with any concerns, issues or difficulties:
- Give emotional and practical support by talking through a situation and working through any concerns you may have.
- Assist you in making an informed decision by offering ‘next steps’.
- Provide information on all aspects of hemiplegia and the support services HemiHelp offers including home and school visits and one-to-one support from our transitions adviser.
- Send you our information sheets and give details of further sources of information and support.
- Research more complex enquiries to find specific information or first-hand local knowledge
Things we can’t do
- Give medical advice or comment on a diagnosis. If you have specific medical questions it is best to contact your GP or consultant.
- Recommend particular treatments or private services such as private physiotherapists.
- Provide legal advice.
- Provide funding, although we may be able to signpost you to organisations that can offer grants.
Confidentiality/ Privacy Statement
We are committed to protecting your privacy here at HemiHelp. Our email, telephone and face-to-face helpline services are confidential between you and HemiHelp. Any personal information or enquiry details you give us will be kept strictly confidential and will be stored on a secure database. We will not disclose your information, except in situations where we are required to do so by law, or if there is a risk of significant harm to the caller or another person. We also operate strict confidentiality within the team. Our advisers need to discuss their work with their supervisor but no information about callers is shared or disclosed to third parties outside of HemiHelp without your consent except in the circumstances stated above.
HemiHelp is a member of The Helplines Partnership